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1. What is MZ Mobile Insurance? |
MZ
Mobile Insurance is the first mobile insurance of Pakistan being
introduced by Mobile Zone in
coordination with EFU.
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2. What is
insurance applicable on? |
MZ Mobile
Insurance is applicable on theft/burglary.
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3. How can I get MZ
Mobile Insurance? |
You can get MZ Mobile
Insurance by purchasing any mobile phone from MZ Company Operated
Outlets nationwide. For outlet locations click here
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4. Can I get my
current mobile phone insured from MZ Company Operated Outlets? |
MZ Mobile Insurance is
currently available only on new mobile phones purchased from MZ
Company
Operated Outlets.
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5. Do I need to
pay to get my mobile phone insured? |
You need to pay
5% of the total value of the mobile handset purchased from any MZ
Company
Operated Outlet to get your mobile phone
insured.
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6. Is insurance applicable on some specific mobile phones only? |
MZ Mobile Insurance is applicable on
all mobile phones purchased from MZ Company Operated
Outlets.
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7.What do I get if my insured mobile phone is snatched? |
You get Replacement Value of the mobile
phone. Replacement value is arrived by at deducting
depreciation
from MZ Retail price of your phone on the day of the claim.
Depreciation is calculated
as per below table:
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S No |
Scenario |
Depreciation |
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1 |
If claim arrives
during the first quarter |
20% |
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2 |
If claim arrives
after the first quarter |
Additional 7% |
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8. What do I do if my insured mobile phone is snatched? |
You have to adopt the
following claim procedure:
1. Immediately notify the appropriate Police authority, report
/block stolen handset and obtain an
FIR.
2. Complete the claim form FULLY and submit it to the Designated MZ
Customer Support Centre
within 24 hours of the incident, together
with the documentation, including:
a. Copy of the FIR
b. Original insurance certificate
c. NIC Copy (please bring the original NIC for verification
d. Original invoice
e. Original box
f. Warranty card
g. Complete in-box accessories |
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If there are any further queries, please email
us or call us at 111
000 900.
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